Terms of Service

1. Acceptance of Terms

By creating an account or using izvera.com (the "Service", "Platform", "we"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. The Service is operated as a software-as-a-service Digital Product Passport (DPP) platform supporting EU ESPR/EUDR compliance workflows.

2. Eligibility & Account

You must be at least 18 years old and authorised to bind the legal entity on whose behalf you register. You agree to provide accurate information and to keep your credentials confidential. You are responsible for all activity under your account.

We reserve the right to refuse, suspend, or terminate accounts that violate these Terms, applicable law, or the Acceptable Use Policy.

3. Description of Service

The Service enables organisations to create, manage and publish Digital Product Passports, with optional anchoring to public blockchains (e.g. Base / Ethereum L2) for tamper-evidence. Features, plan tiers and limits may change with prior notice; deprecation will follow a reasonable transition period.

4. Subscription, Fees & Refunds

Some features require a paid subscription. Fees, billing cycles and tier limits are displayed at the point of purchase. Unless required by law, fees are non-refundable. Late or failed payments may result in suspension or downgrade after a grace period.

EU VAT or applicable local taxes will be added to invoices where required.

5. Customer Data & Content

You retain all rights to data you upload ("Customer Data"). You grant us a limited, worldwide, royalty-free licence to process Customer Data solely to provide and improve the Service, as described in the Privacy Policy and (for business customers) the Data Processing Agreement. You warrant that you have all rights necessary for such processing.

6. Acceptable Use

You will comply with the Acceptable Use Policy. You will not (a) reverse engineer or copy the Service except as permitted by law, (b) interfere with the Service's operation or security, (c) use the Service to violate any law or third-party right, or (d) publish unlawful, deceptive or misleading product information.

7. Intellectual Property

The Service, including all software, designs, trademarks and documentation, is owned by the Service operator or its licensors and is protected by copyright, trademark and other laws. No rights are granted except as expressly set out in these Terms.

8. Blockchain Anchoring

Where enabled, payload hashes may be anchored on public blockchains. On-chain records are immutable and public. We anchor only cryptographic hashes (no personal data). You acknowledge that gas fees, network congestion and provider availability are outside our reasonable control.

9. Third-Party Services

The Service may integrate with third-party providers (e.g. RPC nodes, email delivery, error tracking). We are not responsible for third-party services or their content. Use of those services is subject to their own terms.

10. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose or non-infringement. See the Disclaimer for further details.

11. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service shall not exceed the fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, data or business opportunity.

12. Indemnification

You will indemnify and hold us harmless from any third-party claims arising from (a) your Customer Data, (b) your breach of these Terms, or (c) your use of the Service in violation of law.

13. Term & Termination

These Terms apply while you use the Service. Either party may terminate for material breach upon written notice and a 30-day cure period. We may suspend or terminate immediately for non-payment, security risk, or violation of law. Upon termination, you may export your Customer Data for 30 days; thereafter we may delete it.

14. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified by email and/or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws principles. Disputes shall be resolved by the competent courts of Istanbul (Çağlayan), Türkiye, save for mandatory consumer-protection venues. EU customers retain rights under the Brussels I bis Regulation and Rome I Regulation where applicable.

16. Contact

Questions about these Terms: privacy@izvera.com.